PRIVACY POLICY

Premier Privacy and Data Protection Policy

Premier Charters Pty Ltd (ABN 93 602 805 407) & Premier Illawarra (ABN 27 080 438 562) and its related entities (collectively, “Premier,” “we,” “us” or “our”) are committed to responsible privacy practices and complying with the Privacy Act 1988 (Cth) (“Privacy Act”).

This privacy and data protection policy (“Policy”) explains how we collect, use, and disclose personal information, the purposes for which we do so, and the parties with whom this information may be shared. We may update this Policy from time to time at our discretion.

By interacting with Premier, providing information, using our products or services, or participating in promotions, you consent to the collection, use, disclosure, and sharing of your personal information in accordance with this Policy, including with our authorised service providers and relevant third parties.

This Policy applies to all our customers, passengers, employees, contractors, partners, suppliers, and service providers (“you” or “your”). It also explains the circumstances under which we may collect, use, or disclose personal information without your consent were permitted by law.

Personal Information

Meaning of Personal Information

In this Policy, “personal information” has the meaning defined in the Privacy Act.

Information We May Collect

Depending on your interaction with Premier, we may collect personal information, including:

Contact details (name, address, phone number, email)
Payment information (credit card, billing address)
Government IDs (driver’s licence) and vehicle registration
Special requirements related to our services
Location information, usage and interaction data, video or images (e.g., CCTV)
Marketing preferences, transactional data, and other information you provide.

We may also collect personal information as otherwise permitted or required by law.

Sensitive Information

We generally do not require sensitive information (e.g., health, race, religious beliefs, sexual orientation). Sensitive information may be collected if you use certain services, such as non-emergency medical transport, or for employment purposes. If you provide sensitive information, you consent to its collection, use, and disclosure in accordance with the law.

How We Collect Personal Information

We may collect personal information:

When you use or enquire about Premier’s products or services
From our websites, apps, or other digital platforms
When interacting with our staff, contractors, or service providers
Through competitions, surveys, or customer feedback
From related entities
As otherwise permitted or required by law

If you provide personal information about a third party, you confirm you have obtained their consent for us to collect, use, and disclose it as described.

Purpose of Collection and Use

We collect, use, and disclose personal information for purposes including:

Providing products and services, including dispatching vehicles and assessing care for non-emergency transport
Responding to queries, complaints, or incidents
Processing payments and managing accounts
Marketing, promotions, surveys, and loyalty programs
Communicating operational updates
Legal, safety, or compliance purposes
Employment or contractual administration
Enhancing our services through research, training, or analytics

For transportation services, we may also collect location data to facilitate bookings, provide location-based promotions, and improve services.

Job Applicants

Information provided in job applications may be used to assess suitability and may be shared with governmental authorities or service providers for verification, background checks, or medical assessments. Health information will be handled in accordance with applicable laws.

Platforms

By using Premier’s websites or apps, you consent to the collection, use, and disclosure of personal information to:

Manage your account and process payments
Provide the products or services requested
Communicate changes to policies or services
Conduct surveys, research, and analytics
Improve our platforms and services

Technologies such as cookies or web beacons may be used to collect information about usage and behaviour. You may disable these features, though this may limit some functionality.

Disclosure of Personal Information

Your personal information may be shared with:

Premier’s related entities
Contractors, service providers, and agents (e.g., IT, marketing, payment processors)
Vendors, business partners, or sponsors
Government agencies, regulators, or law enforcement
Insurers, debt collection agencies, or legal advisors
Market research companies and analytics providers

Some disclosures may occur overseas, including in countries such as Singapore and the United States.

Access, Correction, and Security

You may request access to or correction of your personal information by contacting us. We take reasonable steps to secure personal information, including technological and physical safeguards.

We may retain personal information as required by law or business needs and will securely destroy or de-identify it when no longer required.

Consent and Withdrawal

By providing your personal information, you consent to its collection, use, and disclosure as described. You may withdraw consent subject to legal or contractual obligations, noting that doing so may limit our ability to provide services.

Policy Updates

We may update this Policy at any time. It is your responsibility to review the Policy periodically.

Resolving Your Privacy Issues

If you have questions, wish to access or correct your personal information, or have privacy concerns, please contact:

POSTAL

General Manager
Premier Charters Pty Ltd or Premier Illawarra
13-23 Investigator Drive
Unanderra NSW 2526

ONLINE

For more information about privacy in general, you can visit the Federal Privacy Commissioner’s website https://www.oaic.gov.au/

Other Policies

Find our plans and policies here: