CONTACT US

How Can We Help?

Interested in joining the Premier team? We’re always looking for professional drivers, skilled mechanics and dedicated support staff who share our commitment to safety and customer service. Enquire about current opportunities and what it’s like to work with a company that values its people.

Your feedback helps us improve. If you’ve experienced an issue with our service, we want to hear about it. All complaints are taken seriously and investigated thoroughly, with a response provided as quickly as possible.

Questions about routes, timetables, fares, lost property, or our services? Our customer service team is available to provide the information you need to plan your journey with confidence.

Planning a school excursion, corporate event, sporting trip or community outing? We offer flexible charter services tailored to your group’s size, schedule and destination. Request a quote and our charter team will work with you to create the perfect transport solution.

Contact Our Friendly Support Team Now!

Get In Touch

Whether you have a question about our services, need to plan a charter, or want to join our team, we’re here to help. Our friendly team is ready to assist with timetable information, lost property enquiries, service feedback and everything in between.

contact details Premier Illawarra

frequently asked questions

WHAT HAPPENS WHEN BUSES RUN LATE?

While every effort is made to run services on time, occasionally, due to circumstances beyond our control, our buses may run behind schedule. You can rest assured that in these instances, every effort will be made to regain timetabled running as soon as possible.

ARE ALL BUSES WHEELCHAIR ACCESSIBLE?

The services shown with a wheelchair symbol in this timetable are scheduled to operate using one of our low floor accessible buses. However, occasionally due to operational requirements we cannot guarantee that the service will operate using a wheelchair accessible bus. Please call the office during business hours to confirm your travel needs.

HOW EARLY SHOULD I BE AT THE BUS STOP?

We suggest you arrive at the bus stop 5 min prior to the published time to allow enough time to find your fare and ensure you have the correct concession entitlement if required.

DO BUS SERVICES OPERATE ON PUBLIC HOLIDAYS?

Limited services operate New Year’s Day, Good Friday, Christmas Day and Boxing Day. Please visit the Trip Planner for more information.

how else can we help you?

If you require assistance with our bus timetables, please call 131 500

If you are enquiring about lost property, please visit Transport NSW here.

If you are experiencing issues with your opal card, please call 13 67 25

For any other questions you may have, please call our friendly staff on (02) 4271 1322